Privacy Policy

Casoola Casino aims to collect information that is reasonably needed to operate an online casino service, maintain account security, meet applicable obligations and provide support. The information collected can vary depending on how you use the website, the services you request and the checks that may be required.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, username, contact details, account preferences and records of communications. We may also collect information needed to confirm that an account is being used by the correct person.

Verification, payment and activity information

• Identity and verification documents, together with information needed to check those documents.
• Payment method details, deposit and withdrawal information, transaction records and related payment status information.
• Account activity, gaming activity, requests, messages, complaints and support history.
• Information relevant to account security, responsible gambling support and the prevention of fraud, money laundering or other prohibited activity.
• Information provided when you take part in an account process, request assistance or respond to a verification question.

Device and website information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device characteristics, approximate location, pages viewed, access times and interaction with website features. Some of this information is collected through cookies and similar technologies.

Personal information may be used for the purposes connected with providing and protecting the casino service. We seek to use information in a way that is appropriate to the reason it was collected and to the choices available to you.

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support, responding to questions and managing complaints.
• Completing identity, age, payment, security and anti-fraud checks.
• Monitoring activity to protect players, the website and payment processes.
• Sending service messages about your account, transactions, security or important website changes.
• Understanding website use, testing features and improving performance, usability and services.
• Meeting legal, regulatory and responsible gambling obligations that apply to the service.
• Detecting, investigating and preventing fraud, misuse, unlawful activity and breaches of the website rules.

Information may be shared with service providers that help operate the website or provide related services. These may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, analytics providers and professional advisers. Those providers may only receive information relevant to the service they provide and may be required to protect it.

Information may also be disclosed where necessary to protect the security of the website or players, investigate suspected misuse, enforce applicable terms, respond to a lawful request or meet a legal obligation. Depending on the services and providers involved, information may be processed in Australia or another country. Where this occurs, reasonable steps are taken to support appropriate handling and protection of the information.

Retention and security

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep your login details private and contact support promptly if you suspect unauthorised account activity.

Information is generally kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction and other records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised.

Cookies are small files or similar technologies placed on your device when you visit a website. Casoola Casino may use cookies to keep the website working, remember selected settings, support account and security functions, understand how visitors use the website and improve website performance. Some cookies may be provided by service providers working on website functionality, analytics or other online features.

Cookies may be session-based, meaning they expire when you close your browser, or they may remain on your device for longer. The information collected through cookies can include browser, device, visit and website interaction details. Cookies generally help the website recognise a browser or device, but they do not necessarily identify you directly.

You can manage, block or delete cookies through your browser settings. Your browser may also allow you to receive a warning before a cookie is stored. If you disable certain cookies, some account, security or website features may not work as intended. Cookie settings can usually be changed at any time, although changing them does not necessarily remove information already collected.

Marketing preferences

Where marketing communications are sent, they may include information about services, website features or other relevant updates. You can withdraw consent to marketing at any time. You may use an unsubscribe option in a marketing message where one is available, adjust account preferences where those controls are provided, or contact us using the privacy email address below.

Withdrawing consent to marketing does not stop essential service communications. We may still send messages needed to operate your account, process transactions, protect security, provide important notices or meet our obligations.

You may have rights to ask how your personal information is handled and to request action regarding that information. To exercise your privacy rights, contact support@casoolacasino.best and clearly describe your request. You can use this email address to ask for:

• Access to personal information held about you, including a copy where appropriate.
• Correction of information that is inaccurate, incomplete or out of date.
• Deletion of your personal information, where deletion is available and permitted.
• Withdrawal of consent to receive marketing communications.
• General information about the way your personal information is collected, used or shared.

For account security, we may need to confirm your identity before completing a request. This may involve asking for information that matches the details associated with your account. Please do not send unnecessary identity documents or payment details in an email unless they are specifically requested through an appropriate account or verification process.

Some requests may be limited where information must be retained, where disclosure could affect the rights or security of another person, or where we need to keep records for legal, security, fraud prevention or dispute purposes. Closing an account does not automatically mean that every record can be deleted immediately. If a request cannot be completed in full, the reasons and any available options may be explained.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. You should review this page occasionally, particularly before providing new information or using a changed feature. Continued use of the website after an update may indicate that you have read the revised policy, subject to any consent or notice requirements that apply.

If you have a question about this Privacy Policy or want to make an access, correction, deletion or marketing consent request, email support@casoolacasino.best.