Betting Rules

By opening an account or using a betting service provided through Casoola Casino, you agree to comply with these Betting Rules, the applicable Terms and Conditions, the Privacy Policy, any relevant promotional terms and the specific rules shown for the product or market you choose. If there is a difference between these general rules and a specific product rule, the specific rule will generally apply to that product.

You must use the website lawfully and only for your own personal entertainment. You must not use an account on behalf of another person, allow another person to access your account, or attempt to place bets for someone else. You are responsible for keeping your login information private and for checking activity on your account. If you believe that another person has accessed your account, stop using it and follow the available account security process.

You must be at least 18 years old and legally entitled to use the relevant service in your location. Casoola Casino may carry out age, identity, location, payment and other verification checks before or after an account is used. You must provide information that is accurate, complete and current, and must update it when circumstances change.

• Only one personal account may be used unless an express exception is provided in the applicable account terms.
• An account must not be used for unlawful activity, fraud, money laundering, market manipulation or any form of dishonest conduct.
• You must not use software, automated tools, bots or other methods designed to interfere with the website or gain an unfair advantage.
• You must not exploit an obvious error, technical fault, incorrect price or incorrectly displayed result.
• You must comply with any deposit, withdrawal, wagering, verification and account restrictions that apply to your account.

Casoola Casino may suspend, restrict or close an account where this is necessary to meet legal or regulatory obligations, protect players, investigate unusual activity, correct an error, maintain website security or enforce these rules. Where permitted, relevant information will be provided about the reason for an action and any available next steps.

Before placing a bet, check the selected event, game, market, selection, stake, odds or other displayed terms. A bet is normally treated as a request until it has been accepted and recorded by the system. The account history or confirmation displayed after placement is the best way to check whether a bet has been accepted.

A bet will only be valid where there is sufficient cleared balance, the requested stake is within any applicable limit, the account is open and verified to the required level, and the market or game is available. A bet may be declined, rejected, cancelled or placed at a different price where the displayed information changes before acceptance, the market closes, a technical problem occurs, or another rule prevents acceptance.

You are responsible for reviewing your bet before confirming it. Once accepted, a bet usually cannot be changed or cancelled by the player unless a particular product rule, feature or applicable law allows this. Contacting support, closing a browser window or losing an internet connection does not automatically cancel an accepted bet.

1. Select the available event, game, market or wager type.
2. Enter or choose the stake and review the displayed odds, price, rules and possible return where provided.
3. Confirm that the details are correct, including any selections, combinations or special conditions.
4. Submit the bet and wait for an acceptance message or account record.
5. Check the account history to confirm the final status of the bet.

Minimum and maximum stakes, market limits, transaction limits and other restrictions may apply. These may vary by product, account, event, payment method, location or risk controls. Any applicable limit should be shown before you confirm the transaction or explained in the relevant product terms. Casoola Casino does not promise that every bet, stake or combination will be available.

Odds and prices may change before a bet is accepted. Where a displayed price is clearly incorrect because of a technical, administrative or other obvious error, Casoola Casino may correct or void the affected bet in accordance with the applicable rules. A player must not knowingly take advantage of a clear error.

Bets are settled using the official result, outcome or game record applicable to the relevant product. For event-based betting, the result may be taken from an appropriate official source or another reliable source used for settlement. For casino and other random outcome games, the result generated and recorded by the authorised game system will determine the outcome. A visual display, broadcast or third-party commentary may not be the final settlement source.

A bet may be settled as a win, loss, push, refund, void or another status depending on the product rules. Where a game or market has several parts, each part may be settled separately. Combination bets may be affected if one or more selections are void, cancelled, postponed, abandoned or otherwise do not meet the relevant conditions.

If an event is postponed, abandoned, interrupted, rescheduled or completed under unusual circumstances, the applicable product rules will determine whether the bet remains active, is carried forward, is settled on the available result or is voided. Different markets within the same event can have different settlement conditions. Always review the market rules rather than relying only on the event name.

A result may be changed if the original result was wrong, provisional, incomplete or later corrected by the relevant official source. If a bet has been settled incorrectly because of a technical, human or system error, Casoola Casino may amend the settlement and adjust the account balance to reflect the correct outcome, subject to applicable law.

Casino and random outcome games

Where casino or random outcome games are offered, each game has its own rules, winning combinations, features, paytable, bonus functions and settlement method. Read the in-game help or rules before playing. Random outcomes are generated by the game system and cannot be predicted or changed by a player. Previous results do not make a future result more or less likely, and a losing sequence does not create an entitlement to a win.

Game interruptions should not be assumed to mean that a round has failed or been cancelled. The account and game records will be reviewed to determine the status of an interrupted round. If a result cannot be established, the relevant product rules and technical records will be used to resolve the matter.

Deposits, withdrawals, refunds and winnings are subject to the payment methods available to you, account verification requirements, transaction checks and the applicable Terms and Conditions. You may only use a payment method that belongs to you or that you are authorised to use. A payment may be delayed, refused or returned where information is incomplete, the payment method is unsupported, verification is outstanding or the transaction raises security or compliance concerns.

Account balances may be adjusted to correct an obvious error, reverse an unsuccessful payment, apply a valid refund or reflect the correct settlement of a bet. If you notice an unexpected transaction, incorrect balance or settlement you do not understand, do not continue using the affected funds. Keep a record of the bet reference, date and displayed details when raising a query.

Questions about a bet should be raised as soon as reasonably possible through the support options made available on the website. A review may require the relevant bet record, account information, game or event details and any supporting evidence. Casoola Casino will assess disputes using its system records, the applicable product rules and any relevant official result. A request for review does not automatically change the status of a bet.

• Set a budget before you play and treat that amount as entertainment spending.
• Never chase losses or increase stakes because you feel due for a win.
• Take regular breaks and avoid betting when you are upset, tired or affected by alcohol or other substances.
• Use available deposit, spend, loss, time or session controls where these features are offered.
• Consider a temporary break, account restriction or self-exclusion if betting is no longer enjoyable or is affecting your finances, relationships, work or wellbeing.
• Seek independent support if you are concerned about your gambling or someone else’s gambling.

These rules are general information and do not replace the specific rules displayed for an individual product, event, game or promotion. Laws and access requirements can differ by Australian state or territory and may change over time. You are responsible for ensuring that your use of the service is permitted where you are located and for reading the current rules before placing a bet.