Terms & Conditions

These Terms & Conditions form an agreement between you and Casoola Casino in relation to your use of the website, your player account and any services made available through the website. They apply to visitors, registered players and any person who otherwise accesses or uses the services. Other terms may also apply to specific games, promotions, payment methods or features. Where additional terms are provided, you should read them before using the relevant service.

By creating an account, accessing the website, depositing funds, claiming an offer or playing a game, you confirm that you have read and understood these Terms & Conditions and agree to be bound by them. If you do not agree, you must not use the website or services. These terms should be read together with any privacy information, responsible gambling information and other notices published on the website.

Casoola Casino may update, replace or amend these terms from time to time. Changes may be made to reflect legal requirements, changes to the website, improvements to services or operational needs. The current version will be published on the website. You should review the terms regularly. Continuing to use the website after a change has been published may indicate your acceptance of the updated terms.

• You must use the website only for lawful purposes.
• You must provide accurate and current information when requested.
• You must follow the rules for each game, promotion and payment service you use.
• You must not allow another person to use your player account.
• You are responsible for reviewing the current version of these terms.

The services are intended only for people who are legally permitted to use online gambling services in their place of residence. You must meet the applicable minimum age requirement and comply with all laws that apply to you. You must not access or use the website if online gambling is not lawful for you, if you are under the required age, or if you are subject to a gambling exclusion or restriction that prevents you from playing.

When registering, you may be asked to provide information such as your name, date of birth, residential details and other information needed to verify your identity. All information must be complete, accurate and kept up to date. We may ask for documents or further information at any time where this is needed for identity checks, account security, payment processing, fraud prevention or compliance purposes.

You may generally hold only one player account unless we agree otherwise. Opening or using multiple accounts, creating an account for another person, or using another person’s identity or payment method is not permitted. If we identify duplicate or linked accounts, we may review the accounts and take appropriate action, which may include closing one or more accounts and reviewing associated transactions.

You are responsible for keeping your login details confidential and for all activity carried out through your account. You must notify us as soon as possible if you believe your account has been accessed without permission, your password has been disclosed, or your account information is no longer secure. You should use a strong, unique password and log out when using a shared or public device.

1. Register an account using your own legal details.
2. Complete any requested verification before continuing to use relevant services.
3. Keep your password and security information private.
4. Use only payment methods that belong to you or that you are authorised to use.
5. Check your account activity and report anything that appears incorrect.

Available payment methods, instructions and any applicable conditions are displayed on the website. You must make deposits only from a payment method that you are authorised to use. A deposit must not be made for the purpose of transferring funds to another person or for any activity that is unlawful, fraudulent or unrelated to genuine use of the services.

You should deposit only money that you can afford to lose. Before confirming a transaction, check the amount, payment method and any information shown on the relevant payment screen. Payment providers may apply their own terms, processing requirements or charges. Casoola Casino cannot control the policies of an independent bank, card provider or other payment service.

Withdrawals may be subject to account verification, security checks, payment checks and any applicable game or promotional conditions. We may return funds through an appropriate method linked to the original deposit or use another suitable method where required by payment rules or compliance procedures. You may be asked to provide information before a withdrawal can be processed.

You are responsible for checking that transaction information is correct. If you believe a deposit, withdrawal or balance is incorrect, you should raise the issue promptly through the available support channel. We may investigate transaction records, payment confirmations and account history before making a correction. A transaction may be delayed or declined where verification, technical, legal or security checks are required.

Funds held in your account are intended for use with the services. You must not attempt to exploit a technical error, payment error, display error or other malfunction. If you receive funds or credits in error, you must not use them and should notify us. We may reverse an erroneous transaction or correct an incorrect balance where appropriate.

Each game may have its own instructions, betting options, payout information and other rules. You are responsible for reading the relevant game information before playing. Game outcomes are determined by the applicable game system and, where relevant, random outcomes. Except where a clear technical error is established, game records maintained by the website may be used to determine the details of play and account activity.

Promotions, bonuses and rewards may be subject to separate terms. Those terms may set out eligibility requirements, claim procedures, expiry dates, wagering or playthrough requirements, game restrictions, maximum values and other conditions. You should read the specific promotional terms before accepting an offer. If there is a conflict between these general terms and a promotion’s specific terms, the specific terms may apply to that promotion.

Offers are generally intended for one person, one account and one household unless stated otherwise. We may refuse, withdraw or correct a promotion where there is a clear error, suspected abuse, multiple-account activity, misleading conduct or a breach of the relevant terms. Any action taken will be assessed in accordance with the applicable terms and the circumstances of the account.

Responsible gambling

Gambling should be treated as entertainment and not as a way to make money or recover losses. Set a budget before you play, decide how long you will play and take regular breaks. Never gamble with money needed for rent, bills, food or other essential expenses. Avoid playing when upset, under the influence of alcohol or drugs, or when gambling is affecting your judgement.

• Set personal spending and time limits where those tools are available.
• Do not chase losses or increase stakes to try to recover money.
• Keep gambling separate from financial commitments and everyday spending.
• Ask for help if gambling is becoming difficult to control.
• Use account restriction, cooling-off or self-exclusion options where appropriate.

If you think your gambling is becoming harmful, stop playing and seek support from an appropriate gambling-help service in Australia. You can also use the responsible gambling information on the website to learn about available restriction and self-exclusion options.

You must not misuse the website or attempt to interfere with its operation. Prohibited conduct includes fraud, money laundering, identity misuse, unauthorised payment activity, collusion, cheating, manipulation of games, use of unlawful software, exploitation of vulnerabilities and conduct intended to gain an unfair advantage. You must not introduce viruses, harmful code or other material that could damage the website or affect another person’s access.

We may monitor activity and carry out checks to protect players, the website and payment systems. Where we reasonably suspect a breach of these terms, unlawful activity, responsible gambling concerns, security risk or inaccurate account information, we may restrict access, suspend an account, cancel pending activity, withhold a transaction while checks are completed or close an account. Any action will be taken subject to applicable law and relevant account circumstances.

If your account is closed or suspended, you must not open or use another account without permission. You remain responsible for obligations that arose before closure. Where permitted, any remaining balance may be dealt with after relevant checks, deductions, reversals or other lawful adjustments have been considered. We may retain information and records where required for legal, security, regulatory or dispute-resolution purposes.

Website availability and technical issues

We aim to keep the website and services available, accurate and secure, but continuous availability cannot be guaranteed. Access may be interrupted for maintenance, upgrades, technical faults, internet issues, third-party failures or circumstances outside our reasonable control. If a technical problem affects a game, transaction or account display, we may suspend the affected service and review the relevant records before determining an appropriate correction.

Liability and third-party services

To the extent permitted by law, we are not responsible for loss caused by your failure to follow these terms, misuse of your account, inaccurate information supplied by you, problems with your device or internet connection, or the acts or omissions of an independent payment provider. Information on the website is provided for general use and may change. Nothing in these terms is intended to exclude rights or protections that cannot lawfully be excluded under Australian consumer law.

Privacy, complaints and governing law

Personal information is handled in accordance with the applicable privacy information published on the website. By using the services, you acknowledge that information may need to be collected, used and disclosed for account administration, verification, payment processing, security, responsible gambling and legal compliance purposes.

If you have a question, transaction concern or complaint, please use the support or contact options made available on the website. Provide enough information for the matter to be investigated, including the relevant account details, date and nature of the issue. We may ask for further information before responding. These terms are intended to operate in accordance with the laws and mandatory consumer protections that apply to your use of the services in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.